Not sure who you're asking @Michael129 , but if it's Sky I doubt they would explain anything beyond what is contained in their post at the top of the forum.. Use of a 16 digit generated password to improve security has been around for many months, and I've no idea about the basis on which it has been implemented to date. Old Sky email address not working since July on 09-12-2019 09:31 Hi All, I have just opened this Community account so please excuse any errors or ignorance I show. General: @sky.com mail address. Windows is doing something with my password by changing it or adding characters, not Apple, and MS doesn't have a clue. Changed sky email password, now can receive emails but not send them. Write this down as it will appear only once and you will need it again. iPhone and iPad were both working again with new password, but office365 would still not connect either with new password or new 16digit code created from sky page. Note: A valid password must be at least seven characters long and contain at least one non-letter like a number. Ha, just got another message from windows mail while typing this that my icloud account is out of date. I have also tried to change my e-mail address to a different one and then requesting a password reset link but not getting anything to my updated e-mail … Know when your Sky Yahoo Mail account has been hacked and how to fix it. This has happened before, but normally resolves quite quickly, however it is still not right. Message says user name or password for SMTP email@example.com @smtptools.sky.com is incorrect. You can use Sky’s service status checker to see if there are any issues with their email service. Generate and manage third-party app passwords. Using a macOS 10.10 or earlier: We recommend you update to the latest software version. So far I have reset my Sky password 3 times with the same result in each case i.e. Sky email customers are mysteriously being told to reset their passwords, raising fears that the company may have been hit by a data breach. The email contains a link for users to choose a new passwords as Sky has had to change their existing logins, raising fears that the company has suffered some kind of breach or attack. Password not working on windows live mail by nigel tonks May 4, 2011 1:15AM PDT Thanks Mark, got back in touch with sky and they sorted it out for me. Outgoing Server: Couldnt get my emails either, but was able to reset my password via web browser. Every Sky account must have a Primary Sky iD. When trying to add the second account we are using the same settings (apart from user name, e mail address and password, obviously) as present on the first account, which is still working fine. Settings summary: POP e mail: pop.mail.yahoo.com. Update your app or operating system If the app or the operating system on your device is out-of-date, you might not be able to connect it to your Google Account. Find out how you can tell if your account was compromised and what to do to secure it. It may just be that Sky email is down or under maintenance. Cannot connect sky email to outlook 2016/office 365 personal I have tried using outlook 2003 settings but this does not work. For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive emails.. Because the password you use with Mail is usually the same password you use with webmail, try signing in to webmail with that password. It won't even let us change our pass word I have been able to use my kindle fire for emails, but on Friday it told me to sign in again, then that the password was invalid. If you’ve entered your password correctly but you’re still getting the error, you might need to update the app or use a more secure app. Cannot access email -- it says I need to update my password or allow it to sync -- I changed the password -- still does not work When I open the ... the domain of the email account you have setup on the application and if you are trying to access a personal or working email. Sky email not working. It consists of your email address (or a username) and a password. You can follow the question or vote as helpful, but you cannot reply to this thread. Enter your new password and confirm, you'll then be redirected to log in again If you're still unable to reset your password, send us an email . This thread is locked. Please help. This is the first user to create an iD and link it to the account. If you’re having Sky email problems or if your Sky email is not working at all, you’re going to have to do some troubleshooting. If the details are “imap.gmail.com”, or “pop.gmail.com”, then you will have to set up an email account using the Sky settings instead. Enter your Sky Yahoo Mail address and your Sky iD password (the password you use to access your Sky email account), select Sign In then Done. Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. Enter this new password into Thunderbird Do not close the password generator until you are completely finished as it will all go wrong if you do. Have deleted account and set up again and rebooted iPhone 4. If IMAP for your Sky is still not working correctly, then setup a new email account under Settings > Mail,.... > Add Account > Microsoft Exchange. Re: Outlook 2019 - generated app password but still not working 10 Feb 2020 01:36 PM Update, since generating this 16 digit password the account settings worked fine but no emails … Then enter the following Email: your Sky email address Domain: Leave blank Username: your Sky email address Password: your Sky email account password Description: Up to you what you enter here. Sky email is only coming via yahoo but can't send any as sky is not seeming to work. More seriously: incomplete instructions, left leaving TV not working at all (prior to visit terrestrial TV fine, just not Sky, lied about problem, then changed story, lied that they had sent email … Even if you hit 'save' and the window closes, mmediately open up the settings again, the password has been changed. my Outlook 2019 on my desktop will not work. smtp.mail.yahoo.com. Settings are: imap.tools.sky.com with SSL/TLS encryption and Port 993. smtp.tools.sky.com with SSL/TLS and Port 465; Use same settings as my incoming mail server IS selected. Sky customers have been reacting with confusion and anger on Twitter as they receive emails from Sky informing them that they need to reset their passwords. In Sky mail use their password generator to generate a new 16 digit password. I have requested to reset my password (I haven't forgotten it, I just want to change it) but I am not receiving an e-mail to my registered e-mail address. Sky iD is your sign in for our online services, such as My Account, Sky Go, Sky Store, Sky Broadband Shield, Sky apps, and more. If the details entered in “POP3” is “pop.tools.sky.com” or “imap.tools.sky.com”, then you do not have to change any settings. Please can you help. Same prob on iPad. But not send them another message from windows mail while typing this that icloud! 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